Refund and Returns Policy

You have 30 days from delivery to send back an unused brush and get the full price back. If the brush shows up broken, or it is not the one you ordered, we replace it or refund you, and that return costs you nothing. That is the short version; the details (and the one thing we cannot take back) are below.

Last updated: October 22, 2026.

What does this policy cover?

Everything sold in the myhair.health shop. At the moment that means two detangling hairbrushes, the full-size X/L and the smaller M/L, both shipped free to addresses in the United States. The shop ships only inside the US, so returns come from US addresses too.

The 30 days start on the day the parcel is delivered, not the day you ordered. Write to us inside that window and the return is on, even if the brush itself reaches us a few days later.

When can I return a brush?

• You changed your mind. Send it back unused, in the packaging it came in, and we refund what you paid for it.
• It arrived damaged or does not work as it should. Tell us within 30 days and attach a photo; you pick a replacement or a refund.
• The wrong brush is in the box. Our mistake, so it is fixed at our cost, same choice of replacement or refund.

We do not swap one model for the other directly. If you ordered the mini and want the full-size one, return the unused mini and place a new order.

Why can’t I send back a brush I have already used?

Hygiene. A brush that has been through someone’s hair cannot be passed on to the next customer, and we would rather tell you now than turn a parcel away later. Defects are the exception: if bristles come loose or the handle cracks within 30 days of delivery, used or not, write to us and we will replace it or refund you.

Is a different color a wrong item?

No. Each product page says the color you receive may vary from the photo, so a different shade on its own is not treated as a wrong or faulty item. Not your color? You can still return the brush unused within 30 days, the same way as any change of mind.

How do I start a return?

1. Email [email protected] with your order number and a sentence on what happened. For damage or a wrong item, add a photo.
2. We reply with the return address and what to put in the parcel. Please wait for that reply before posting anything: a parcel with no order number is hard to match to a person.
3. When the brush is back and checked (for a defect, as soon as we have seen your photo), we send the refund or ship the replacement, whichever you chose.

Who pays for return shipping?

For a change of mind, you cover the postage back to us. Shipping to you was free, so nothing is taken off your refund for it. For a damaged, faulty or wrong item, we cover the return postage; sometimes we will simply tell you there is no need to send it back at all.

How do I get my money back?

The refund goes to the method you paid with: a PayPal payment back to your PayPal account, a card payment back to that card. We refund the full item price. Once we have sent it, the timing is in the hands of your bank or PayPal, and a card refund can take several business days to appear on your statement.

Can I cancel an order?

Yes, as long as it has not shipped. Email us your order number and we cancel it and refund the whole amount. If it has already left, let it arrive and use the 30-day return described above.

Anything this page does not answer? Write to [email protected] and include your order number if you have one.